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Stage 1
1
Time Process |
OR
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The doctor will enroll in the system using
the online registration form. |
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| Stage 2
1 Time Process |
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After Registration doctor will
enter their basic appointment details in the system. This
will contain things like Time Slot, Weekdays of conduct,
Patients per appointment and average time per patient. A
Unique ID is generated for each appointment entered by
doctor. |
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| Stage 3
1 Time Process |
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This appointment IDs can be displayed at the dispensary /
Hospital and also on the website. |
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Patients can take
appointment in 3 different ways.
(1) Stage 4A - If
patients know the appointment ID then they can take
appointment using their own mobile phone of any make with
any service providers service. A simple phone with SMS
sending and receiving feature enabled can be used.
(2) Hospital and
clinic reception having access to computer with internet
connection can take appointment on behalf of the patient
using the online Hospital Control Panel.
(3) Hospital and
clinic reception not having access to computer can use
a service mobile phone provided by Q For Doctor to book
appointments on behalf of the patients. |
| Stage 4
Patients Role |
| Patient taking Appointment |
Reply received by
the patient. |
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Patient willing to
take appointment with the doctor will just have to send a SMS
to the system containing the relevent Appointment ID of that
doctor and the system
will place them in a virtual queue. They will also receive a reply
containing their position in the queue. In case of
Always On* appointments patients will receive the time
of appointment in the same reply. |
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Note:
* In case of Always On Appointments
the process ends here.
* In case of Flexible Appointments doctors has to perform
the last step to activate appointment. |
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| Stage 5
Doctors
Role
(Optional) |
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Once the doctor is ready to start that days
appointment a SMS is sent to each and every patient in the
queue about its position in the queue and tentative time of
the appointment with the doctor. The position and the time
is calculated based on the information provided by the
doctor while registering that particular appointment.
Note the change in timing in sms of each patients.
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* Flexible
and Always on appointments explained in detail during
registration process.
* Doctors can select the appointment type as per their
preference and change it any time. |
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| Using technology to improve
appointments for doctors |
 |
A blog by Dr.
Aniruddha Malpani, MD
Bombay, Maharashtra, India
On: Sunday, August 30, 2009 |
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Q for Doctor is a
clever system which uses the now-ubiquitous mobile
to help doctors to schedule their appointments , so
that patients don't have to wait for ever. This is a
clever idea, because it addresses the biggest pain
point of patients - the fact that they have to wait
and wait ( which is why they are called patients,
according to a friend of mine !)
This is a great "proof of concept" model which shows
how technology can be used to improve healthcare
delivery. I have learnt from personal experience
that patients don't always admire efficient doctors
. Most patients in India are worried when there are
very few patients in the waiting room. They feel
that a "busy doctor" who makes them wait for hours
must be a good doctor, because he is so busy (
though I feel this just means that he does not
respect his patients and cannot manage his time well
!)
This system is "Doctor driven"
so doctors go ahead and be a part of the
revolutionary system and change the way you are
conducting your appointments forever. Give the most
desired facility to your patients at no extra cost.
Without you registering in this system your patients
can not take advantage of it. So go ahead, register
and give your patients "Appointments on Finger Tips. |
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Advantages of
the system. |
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What we can do for Doctors |
| 1 |
Saves manpower cost by
transferring the routine and calculative work of
appointment scheduling to the system. This saved
employee can be utilized for some other productive
work. |
| 2 |
Increased patients flow due to less waiting time
for the patients thus increase in revenue. |
| 3 |
Saves Doctors from frustrated patients
who are bored after sitting in the dispensary for
long time
waiting for the doctor. |
| 4 |
No initial cost of implementation. No biding
terms. No Hardware, software and license required to
implement the system. |
| 5 |
Doctors can run dispensary with limited
infrastructure and smaller waiting area as any given
point of time there will be only 2 to 3 patients
will be sitting inside the dispensary. |
| 6 |
Gives complete control to the
doctor over their appointments. |
| 7 |
Provides various ways to
communicate with the patients instantly in case of
emergency. |
| 8 |
Provides complete details and up-to-date
information of your
patients to communicate in the future |
| 9 |
Keep patients medical history online for future
access. This will make tele-consulting possible in
the future. |
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What we can do for Patients |
| 1 |
Save your self from the
infection of various viruses and disease. |
| 2 |
No need to wait for the
doctors in long queues instead take rest rest in the
comfort of your home and visit the doctor in
specified time. |
| 3 |
Receive various offers like free health checkup
/ Insurance policy / Medical insurance. |
| 4 |
Get news and offers of new
invention in medical feild related to a disease if
any you are suffering from. |
| 5 |
Keep track of your past appointments and record,
calculate and manage your medical expanses. |
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| Note |
● Patients can also cancel their
appointment in case they don't wish to see the doctor on
that day and time, if such thing happen other patients are
automatically moved one step ahead in the queue
● The entire control of starting the appointment is in the
hand of the respective doctor and since the doctor knows
exactly when he/she will be able to start examining the
patients, this will enable the minimum waiting time for
patients. |
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Control |
●
Doctors will report ABSENT PATIENTS after the appointment.
This will keep the system clean if a patient is taking
appointment and then do not turn up for the same, such
patients will be termed as absent patients. More then 2 such
acts from the patient and he/she will be BANNED from the
system and will not be able to take the appointment unless
the reason behind such act is not clarified.
● Doctors can have alternate mobile numbers registered so
that once registered their appointments can be controlled by
their colleagues.
● User can take appointment with a single mobile number for
the entire family. |
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Commands |
There are various commands available in the system to use
the system to the fullest. If you need any modification or
introduction in the commands list please feel free to
contact us with your suggestion and we will do the needful. |
